The Registrar’s Office

The Registrar’s Office is committed to maintaining the integrity and privacy of our students’ education records and to thoughtfully attending to individual requests while upholding the policies established by the faculty.

Address Changes

It's vital for CIIS to have your correct contact information. To check and to update it, log into Self Service, go to the profile icon in the upper-right and, under the User Profile link, view and update the information CIIS has on record for you. You can also submit an address change in person to the Registrar’s Office. You must show either your CIIS student ID card or a government-issued photo ID, such as a driver’s license or passport.

Degree and Enrollment Verifications

The National Student Clearinghouse (NSC) is the authorized agent to fulfill CIIS' enrollment and degree verification services. The NSC makes their data available to the Department of Education, all loan guarantors, and those loan providers and servicers who made themselves members of the NSC (which is is most of them). If the agency inquiring about your enrollment or degree is not a member of the NSC, it will need to submit a request and pay a nominal fee.

  • We transmit students' enrollment data to the NSC about one week after the later of the two academic calendar's drop deadlines, and then approximately every month thereafter. 
  • We transmit student's degree data to the NSC shortly after each semester, after conferring degrees.


You may view your grades by logging into Self Service. See the grading policies page for more information.

Graduation and Diplomas

See the Graduation Policies page for full information.

Alumni seeking a replacement diploma should submit the Additional Diploma Request form.

The Dean of Student's Office administers the commencement ceremony.

ID Cards

The CIIS student ID card shows the student ID number and allows students to gain access to the campus and check out books from the CIIS Library and other libraries. Students should have their ID cards when on campus and be ready to present it to any CIIS personnel if asked. Cards are obtained from the Registrar's Office by presenting a government-issued photo ID such as a driver's license or passport. The card features the student's photograph, which is taken by the Registrar's Office. There is no charge for the initial card. See the Tuition and Fees page for the replacement fee charge.

The ID card has a sticker showing how long the student status will remain valid. See the Maintaining Active Student Status policy for more information. The Registrar's Office mails stickers automatically only to students in online programs. Students in other programs can request their stickers be mailed to them by emailing or calling 415-575-6126.

Name Changes

To have your name changed in CIIS's student information system and on your official transcript, submit a Personal Information Update Form to the Registrar's Office in-person, by mail or by fax.

The request must include a photocopy of one of the following:

  • Marriage license or divorce decree
  • Court order
  • Driver's license
  • Certificate of naturalization
  • Permanent resident card
  • A valid (current) passport
  • Uniformed service military ID
  • The following are NOT acceptable: Social Security card; employee ID; professional license card

Notarization/Apostille of Transcript or Diploma

An apostille is a government-issued certificate that authenticates the signature of a public official, such as a notary public, on documents to be used by another country. 

The Registrar's Office will issue, upon request, notarized copies of diplomas and/or transcripts which may then submitted to the California Secretary of State to obtain the apostille. Please note, we do not issue such copies to the Secretary directly. 

Submit to the Registrar's Office a hand-signed request for your diploma and/or transcript to be notarized, stating the address to which the documents are to be mailed. You may either include a copy of your diploma or ask the Registrar's Office produce the copy. This request can be submitted by email or mail.

The fee will vary depending on what is being requested. Contact the Office of Student Accounts at or 415-575-6162 to arrange payment.

  • Notarization: $10
  • Duplicate diploma: $50
  • Hard copy transcript: $15

A comprehensive description of the apostille process is available at the website of the U.S. Department of State and the California Secretary of State.

Program Changes

Degree program changes are administered through the Admissions Office. The procedure is described on the Admissions Policies page.


NOTE: If you are not a CIIS student you must register using the Special Student Application.

CIIS students may register in one of two ways:

  1. Online via Self-Service.

  2. In person, by fax, or by mail by submitting a Registration Form.

CIIS does not process verbal registrations or registrations submitted in the body of an e-mail. 


CIIS offers both unofficial and official transcripts. 

Unofficial Transcripts

Unofficial transcripts are made available only to active students as a tool for them to monitor their record while they are still eligible to dispute it. Unofficial transcripts are free of charge. The information in unofficial transcripts is identical to official transcripts. Unofficial transcripts reflect live data in the University's information system, and have a watermark to indicate that they are unofficial. Students with holds are able to view and print their unofficial transcripts. Access to the unofficial transcript closes three months after a student stops attending unless they are on a Leave of Absence.

Official Transcripts

Official transcripts are available for a fee and are issued either in hard copy or electronically. Transcripts are issued in their entirety only; CIIS does not process requests asking to exclude a degree program or academic division. Official transcripts are not issued for students with uncompleted financial aid exit interviews or unreturned library materials. You will be notified if your request cannot be processed and how to resolve it. It is then your obligation to contact the Registrar's Office once it has been. If it has not been resolved within 30 days your request becomes void. The fee is charged only upon fulfillment of the order and is non-refundable.

Electronic Transcripts

$10 per transcript; processed within two business day. Before ordering an electronic transcript, check with the recipients as to whether or not they will accept it.

Hard-Copy Transcripts

Printed on security paper, placed in a sealed envelope, and mailed via first class postal mail.

  • $15 per transcript ($4 per transcript for ten or more to one destination); processed within ten business days
  • $25 per transcript for rush service; processed within four business days; no bulk discount;  not sent via overnight delivery

Click here to order a transcript.

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