Student Accounts
The Office of Student Accounts (former Business Office) is responsible for:
- Receiving and processing student's tuition and fee payments
- Processing refunds for any excess of funds from financial aid disbursements
- Billing and Invoicing student tuition and fees
- Printing statements
- Invoicing for third party
- Processing 1098-T
Support
Office Hours: Monday to Friday 8am – 4pm
In-Office Hours: Monday to Thursday 9am – 4pm
These hours are subject to change.
studentaccounts@ciis.edu (email us using your assigned student email account)
415.390.6772 (provide us with your student identification number)
Payment Options
CIIS accepts payments by personal checks, money order, wire transfer, debit card, or credit card (VISA, American Express, Discover, and MasterCard), and ACH.
Online Payment
To make an online payment, follow these steps:
- Log into Colleague Self-Service
- Click "Student Finance"
- Proceed to click “Account Summary” to view the outstanding balance owed on your student account
- After viewing the balance, click “Make a Payment” to proceed with making a payment
When making a credit card or debit card payment on your account, a non-refundable processing fee will be applied, ranging from 2.5% to 2.95% of your transaction amount (with a minimum fee of $3). This fee will also be assessed on down payments and future monthly installments for credit card-based payment plans. Please note that this fee is determined and charged by PayPath, CIIS’ card processor.
Electronic Checks (ACH)
Domestic
Electronic checks (ACH) are also accepted, this can be processed on Self-Service, when choosing payment method. This option requires a U.S. based checking account and routing number.
International
Students with international bank accounts have the option to pay via TransferMate. This option allows you to select your country currency and bank, fees may apply and they are determine at the moment of processing. This option is available in self-service when choosing payment method. Go to the “Make Payment” tab, choose TransferMate from the drop-down menu, and follow the prompts. Watch this video for a quick demo!
Check or Money Order
Make check or money order payable to California Institute of Integral Studies and mail to:
California Institute of Integral Studies, Attn: Student Accounts
1453 Mission St., Room 405, San Francisco, CA 94103
Please ensure the check is mailed in time to arrive on the due date
In-Person
To pay in person, find us at the Student Accounts office:
1453 Mission St., Room 405, San Francisco, CA 94103
Monday to Thursday 9am – 4pm
We can only accept checks, or cash in person. All credit/debit card payments must be processed online.
Wire Transfer
To pay by wire transfer, please contact Student Accounts at studentaccounts@ciis.edu for California Institute of Integral Studies bank information or visit the Student Accounts Connect page for instructions.
Refund Processing
Refunds of any credit balance from Financial Aid will be processed within 14 days after the funds are posted (disbursed) to the student Account.
Refunds through Direct Deposit
For your convenience, CIIS offers direct deposit/e-check options for receipt of your financial aid refund and other reimbursements.
Sign Up for Direct Deposit/e-check
If you are expecting a financial aid refund and would like to have it electronically deposited into your bank account instead of receiving a paper check in the mail, follow these instructions:
- Go to Self-Service
- Click on "Student Finance"
- Click on “Make a Payment” to proceed to our Payment Center
- Click on “Continue to Payment Center” to proceed to our Payment Center
- Click on “My Profile Setup” then “Electronic Refunds”.
- Click on “Set up a new account”.
- Enter banking information then click “Continue”.
- Check the “I Agree” box after reading the information then proceed to click “Continue”.
Tuition and fees are typically charged 24-48hours after you have registered for the class. Charges vary depending on the current academic semester. All students should refer to the Academic Calendar for tuition payment deadlines for all semesters.
If you have been awarded Student Financial Aid and it covers only a portion of the total charges, you must pay the balance at the time you register, but no later than the first day of the semester to avoid late fees and cancellation of classes.
Payment of tuition and fees is due by the first day of the semester. Payment can be made directly by you, covered by student financial aid, or guaranteed by a third party (Veterans Administration, Department of Rehabilitation, employer, or other organization). When you register for a class, you are submitting to the Registrar’s Office your intention to complete a course or courses.
If you owe a balance greater than $200 and have not secured credit from the University by the first day of the semester, you will be charged a late payment fee of $126 and risk having your class registration canceled. If Student is register to classes after the first day of school, tuition due is immediately, and late payment fee of $126 is assess after three days if full payment has not been received.
For Tuition and Fees cost, please visit Admissions and Financial Aid under Tuition and Fees
Fees
Registration Fee
The Registration Fee of $58 is charged each semester to all registrants, listed in the Fees section on the Tuition and Fees page, and is charged once per semester to all students who register. It is not refunded when students drop all courses, with the exception of in the first semester of the program.
Wellness Fee
A student wellness fee of $58 is charged each semester to all registrants. The wellness fee covers holistic and whole-person services for students during their time at CIIS. This may include one-on-one counseling, group counseling, wellness coaching, yoga and other movement courses (and access to a regularly updated video library of these courses), wellness through the arts, speakers and workshops, and more. This charge is reversed for registrants who drop all of their courses by the drop deadline.
Technology Fee
A technology fee of $105 is charged each semester to all registrants. This charge is reversed for registrants who drop all of their courses. This fee supports student learning and educational opportunities at CIIS. This contributes to computer labs, the student information system, the online learning platform, wireless access, and electronic library materials as well as equipment, software, licenses, servers, firewalls, back-ups, and upgrades. CIIS seeks to continually stay abreast of current standards and to maintain efficient and effective technological resources. This charge is reversed for registrants who drop all of their courses.
Student Union
A student union fee of $32 is charged each semester to all registrants. This charge is reversed for registrants who drop all of their courses by the Drop Deadline. The fee goes to Student Union, a student-run organization that supports students, promotes their involvement in all levels of the CIIS community, funds student groups and student participation in conferences, and special events. For more information, visit the Student Union page of CIIS Connect or email studentunion@ciis.edu.
Retreats & Intensives
Many CIIS academic programs host off-campus residential activities that are part of the student's academic requirements. They afford the opportunity for close interaction among students and faculty and experiential learning in an intensive setting. Retreat fees for lodging and meals are charged as separate fees. Because CIIS must arrange advance contracts with retreat sites, exceptions for these fees can be considered only in situations where students have a medical reason or family emergency, supported by licensed professional documentation, to decline lodging and/or meals at the retreat site. Requests to decline lodging or meal fees must be submitted to the Financial Petition Committee (FPC) within ninety days of the last day of the retreat. Approval by the manager/coordinator for an exemption from retreat site lodging and/or meals does not guarantee approval by the FPC of an exemption from fee payment. Programs reserve the right to enforce stricter policies than this, as long as they are made known to students prior to participation in the retreat.
Deferred Payment Plan
The Deferred Payment Plan allows students to pay their total semester charges in 3 equal installments. A $53 fee is charged for this service. The installments adjust automatically if additional payments are submitted. Deferred Payment plans are available to enroll from registration day to first day of class of current semester.
To sign up for the Deferred Payment Plan:
- Log into Self-Service
- Click “Student Finance” tile
- Click “Make a Payment”
- Click “Continue to Payment Center”
- Under Student Account, click “Enroll in Payment Plan” button
Pre-Collection Payment Plan
This plan are design for students who have fall behind with tuition and the semester with outstanding balance has ended. No interest fees are assessed. If installments agreed upon are not met, the plan will get cancel and bill will send to a collection agency. This plan will set a financial hold, which remains until full balance due has been collected. Please see financial hold information below. To sign-up for Pre-Collection Payment Plan, send an email to studentaccounts@ciis.edu and in the subject line reference "Pre-Collection Payment Plan".
Holds on Student Records
Hold on a student record prevents students from doing the following until full payment on their balance due is received.
- Participating further in drop/add and waitlisting for the semester;
- Pre-registering for the following semester;
- Receiving an official transcript;
- Being certified by the College.
Refunds Granted After Refund Deadlines—Financial Petition Process
Students who believe they have extenuating circumstances warranting a credit, refund, or adjustment of tuition and/or fees may present a Financial Petition to the Financial Petition Committee (FPC).
The FPC considers a request only if all of the following are in place:
- The student experienced a serious extenuating circumstance beyond their control; and
- the student includes an explanation of this circumstance along with supporting documentation—this documentation becomes the property of CIIS and will not be returned; and
- if petitioning to receive a reversal of a tuition charge, the associated course has been dropped or withdrawn from; and
- the petition is submitted within 90 calendar days of the last day of the semester in which the charge was incurred.
The petition and its attachments will remain confidential and be seen only by members of the FPC, which is composed of representatives from the following offices: Student Affairs, Registrar, Student Accounts, and Financial Aid. The FPC may, with the petitioner’s permission, consult with any faculty, staff, students, or other parties who may have relevant information. The FPC may request additional supporting materials from the student or, if the student consents, from other parties. The student is not present when the FPC meets. The FPC issues its decision within 30 calendar days of receiving all documentation, informs the student and any University personnel who need to take action to implement the decision, and places documentation of the petition and the decision in the student’s file maintained in the Registrar’s Office.
The decision of the FPC is final. Reconsideration is granted only if significant information not contained in the original petition becomes available. Students do, however, have the option of seeking further consideration of a petition through the CIIS General Student Complaint Procedure.
To Submit a Financial Petition, please make sure to follow the steps describe below:
- Fill out and sign the FPC form
- Include a simple letter to the FPC board requesting the refund/drop of charges.
- Any emails or conversations with your teacher/advisor that will support your case.
- Any document that can support your petition (ex. Doctor’s note or death certificate, if medical related), if presenting a doctor’s note please ensure the note is in a letterhead, dated and sign by medical practitioner.
- Email all forms and documents to studentaccounts@ciis.edu subject line Financial Petition
Tax Information
The Student Accounts Office handles 1098-T forms.
For students and alumni who have access to Self-Service, please login and search under the financial information tab: 'Tax Information'.
Note:
- If you no longer have access to Self-Service, please email studentaccounts@ciis.edu subject line: 1098T for Name and Student ID#
- For Canadian students requiring TL11 form, please contact Registrar office at registrar@ciis.edu
- For W2 and 1099s please contact HR at hroffice@ciis.edu
Staff
