CIIS Student Accounts
Student Accounts is responsible for receiving and processing student's tuition and fee payments. Below are CIIS' payment policies. Click the links to be taken direct to the section.
Payment Methods
CIIS accepts payments by cash, check, or money order (made out to "CIIS"), or credit cards (VISA and MasterCard). To make a payment online, log in to MyCIIS, click the "Ebiz" tab.
Payment Deadlines
Tuition and fees are charged upon registration and varies depending on the current academic semester. All students should refer to the Academic Calendar for when tuition is due for a given semester at https://www.ciis.edu/academics/academic-calendar .
If you are a financial aid recipient and your aid will cover only a portion of your total tuition and fees, the balance not covered by your aid is due at the time of registration. You should not make advance payment for the portion that will be covered by financial aid. If you need special consideration because of a financial aid problem, contact the Financial Aid Office at 415-575-6148 or finaid@ciis.edu at least one week prior to registration.
Deferred Payment Plan
The Deferred Payment Plan allows you to pay your total charges in equal installments-three each in the fall and spring semesters, and two in the summer semester. The first installment is due at the time of registration; additional installments are due on a monthly basis beginning one month after the semester beings. Specific deadlines can be found in the Academic Calendar. A $50 fee is charged for this service. A fee of $50 will be added to your account each time an installment due date is missed.
The Deferred Payment Plan is not available to registrants who are not admitted to a CIIS academic program.
Late Payment Fees
Students with an outstanding tuition or fee balance by the semester's Add/Drop Deadline will have a fee of $110 added to their account. If there is an outstanding balance one month after the semester begins, a $50 fee will be added to their account; and one month after that, another $50 fee.
The late payment fees are not charged to students signed up for the semester's Deferred Payment Plan.
Refunds
Students will receive a 100 percent refund of the tuition for any class dropped by the Add/Drop Deadline. After the Add/Drop Deadline, students may drop a course by submitting a Registration Form signed by the instructor to the Registrar's Office. A 75 percent refund will be given if this form is received in the Registrar's Office up through the third week of classes; a 50 percent refund by the seventh week of classes; no refund will be given after the seventh week. These refund deadline apply even if you are adding a different section of the course you dropped. Refer to the Academic Calendar for the specific refund deadlines.
If you received any form of federal financial aid, the amount that will be returned to the financial aid programs will be determined by federal guidelines and may be different than the amount calculated by CIIS's refund policy. Contact the Financial Aid Office for more information about this calculation.
All fees are nonrefundable. The registration fee will not be refunded regardless of whether or not you attend classes and even if you drop all of your courses.
Refunds Granted After Refund Deadlines - Financial Petition Process
If you believe you have extenuating circumstances beyond your control warranting a credit or a refund of tuition and/or fees, you may present a Financial Petition to the Financial Petition Committee (FPC). It is incumbent on you to gather and submit related documentation in support of the petition. After the FPC reviews the petition and supporting documentation, the FPC may request that you submit additional specified supporting materials. The FPC may, with the petitioner's permission, also consult with any faculty, staff, students, or other parties who may have relevant information. The student is not present when the FPC meets. Information brought to the committee will be treated with sensitivity and confidentiality.
After the FPC deliberates and renders its decision, it will inform you of the outcome, communicate the decision to any Institute personnel who need to take action to implement the decision, and place documentation of the petition and the decision in your file maintained in the Registrar's Office.
The decision of the committee is final. Reconsideration will be granted only if significant information not contained in the original petition becomes available. You do, however, have the option of seeking further consideration of your request through the CIIS General Student Complaint Procedure.
Contact Us
For questions or to request assistance regarding your student balances, you can contact the CIIS Student Accounts via phone or email.
Note that for phone calls, we are available to answer/return calls during our In-Office hours.
These hours are subject to change due to the ongoing COVID 19 matter.
Please be sure to include your CIIS Student ID number in your email or voicemail so that we can better assist you.
- General Office Hours: Monday – Friday : 9 am – 5 pm
- In-Office Hours: Monday, Wednesday, Friday : 9 am – 3 pm
- Email: studentaccounts@ciis.edu NEW!
- Phone: 415.575.6132
