CIIS Student Accounts

Student Accounts is responsible for receiving and processing student's tuition and fee payments. Below are CIIS' payment policies. Click the links to be taken direct to the section.

Payment Methods

CIIS accepts payments by cash, check, money order, debit card, or credit card (VISA, American Express, Discovery, and MasterCard).

To make a payment online, log into your CIIS Self-Service Portal and click on Student Finance, proceed to click on “Account Summary”  to view the outstanding balance owed on your student account. After viewing the balance, click the “Make a Payment” to proceed with making a payment.

Payment Deadlines

Tuition and fees are charged when you register for class. Charges vary depending on the current academic semester. All students should refer to the Academic Calendar for tuition payment deadlines for all semesters.

If you have been awarded Student Financial Aid and it covers only a portion of the total charges, you must pay the balance at the time you register, but no later than the late registration avoid having your classes canceled.

Payment of tuition and fees is due at the time you register. Payment can be made directly by you, covered by student financial aid, or guaranteed by a third-party (Veteran’s Admin, Dept of Rehab, Employer, or other organization). When you register for a class, you are submitting to the Registrar’s Office your intention to complete a course or courses. You will be enrolled in the class(es) when you pay in full any balance not covered by financial aid, sign up for a payment plan, or present a signed third-party guarantee of payment. You are not enrolled in a class until payment is made.

If you owe a balance greater than $200 and have not secured credit from the University by the published Late Registration Deadline, the classes you have reserved will be canceled. Courses added after the Late Registration Deadline that have not been paid for by the last date to drop classes will be canceled the day after the end of the Drop period.

Veterans Administration Pending Payment Compliance

In accordance with Title 38 US Code 3679 subsection €, the CIIS adopts the following provisions for any students using U.S. Department of Veterans Affairs (VA) Post 9/11 G.I. Bill (ch.33) or Vocational Rehabilitation and Employment (Ch.31) benefits, while payment to CIIS is pending from the VA.  CIIS will not:

  • Prevent the student’s enrollment.
  • Assess a late payment penalty fee.
  • Require the student to secure alternative or additional funding.
  • Deny student access to any resources (access to classes, libraries, or other CIIS facilities) available to other students who have satisfied their tuition and fee bills.

To qualify for this provision, such students may be required to:

  • Submit the Certificate of Eligibility on or before the first day of class.
  • Provide additional information needed to properly certify the enrollment and ascertain eligibility for Post 9/11 or Chapter 31 benefits.

Deferred Payment Plan

The Deferred Payment Plan allows you to pay your total charges in equal installments-three each in the fall and spring semesters, and two in the summer semester. The first installment is due at the time of registration; additional installments are due on a monthly basis beginning one month after the semester beings. Specific deadlines can be found in the Academic Calendar. A $50 fee is charged for this service. A fee of $50 will be added to your account each time an installment due date is missed.

The Deferred Payment Plan is not available to registrants who are not admitted to a CIIS academic program.

Late Payment Fees

Students with an outstanding tuition or fee balance by the semester's Add/Drop Deadline will have a fee of $120 added to their account. If there is an outstanding balance one month after the semester begins, a $50 fee will be added to their account; and one month after that, another $50 fee.

The late payment fees are not charged to students signed up for the semester's Deferred Payment Plan.


Students will receive a 100 percent refund of the tuition for any class dropped by the Add/Drop Deadline. After the Add/Drop Deadline, students may drop a course by submitting a Registration Form signed by the instructor to the Registrar's Office. A 75 percent refund will be given if this form is received in the Registrar's Office up through the third week of classes; a 50 percent refund by the seventh week of classes; no refund will be given after the seventh week. An exception applies to Oregon Residents. For a 15-week semester, a student would be eligible to receive a refund through week eight (rounding up). These refund deadline apply even if you are adding a different section of the course you dropped. Refer to the Academic Calendar for the specific refund deadlines.

If you received any form of federal financial aid, the amount that will be returned to the financial aid programs will be determined by federal guidelines and may be different than the amount calculated by CIIS's refund policy. Contact the Financial Aid Office for more information about this calculation.

All fees are nonrefundable. The registration fee will not be refunded regardless of whether or not you attend classes and even if you drop all of your courses.

Refunds Granted After Refund Deadlines - Financial Petition Process

If you believe you have extenuating circumstances beyond your control warranting a credit or a refund of tuition and/or fees, you may present a Financial Petition to the Financial Petition Committee (FPC). It is incumbent on you to gather and submit related documentation in support of the petition. After the FPC reviews the petition and supporting documentation, the FPC may request that you submit additional specified supporting materials. The FPC may, with the petitioner's permission, also consult with any faculty, staff, students, or other parties who may have relevant information. The student is not present when the FPC meets. Information brought to the committee will be treated with sensitivity and confidentiality.

After the FPC deliberates and renders its decision, it will inform you of the outcome, communicate the decision to any Institute personnel who need to take action to implement the decision, and place documentation of the petition and the decision in your file maintained in the Registrar's Office.

The decision of the committee is final. Reconsideration will be granted only if significant information not contained in the original petition becomes available. You do, however, have the option of seeking further consideration of your request through the CIIS General Student Complaint Procedure.

Contact Us

For questions or to request assistance regarding your student balances, you can contact the CIIS Student Accounts via phone or email. 

Note that for phone calls, we are available to answer/return calls during our In-Office hours. 

These hours are subject to change due to the ongoing COVID 19 matter.

Please be sure to include your CIIS Student ID number in your email or voicemail so that we can better assist you. 

  • General Office Hours: Monday – Friday : 9 am – 5 pm
  • In-Office Hours: Monday, Wednesday, Friday : 9 am – 3 pm
  • Email: NEW!
  • Phone: 415.575.6132

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